Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of delivery for a refund or exchange, subject to the following conditions:

Eligibility for Returns

• Items must be returned within 14 calendar days from the date of delivery.
  
• Products must be unused, unworn, and in their original condition with all tags, packaging, and accessories included.
  
• Proof of purchase (order number/confirmation) is required.
  

Refunds

• Refunds will be processed to the original method of payment within 5–10 business days after we receive and inspect the returned item.
  
• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
  

Exchanges

• If you would like to exchange an item, please indicate the replacement item when submitting your return request.
  
• Exchanges are subject to product availability.
  

Return Shipping

• Customers are responsible for the cost of return shipping.
  
• We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

For queries, clarifications or concerns, please send us an email at hello@brandtree.es.